Manager / Assistant Manager – Gold Loan

Job Description

Key Responsibilities

* Drive Gold Loan business, customer acquisition, sourcing, and disbursement for the assigned branch/location.

* Manage and grow the Gold Loan portfolio while achieving business and revenue targets.

* Lead and monitor the sales team to ensure achievement of individual and branch targets.

* Oversee the Gold Loan process including KYC, documentation, processing, valuation coordination, and disbursement.

* Ensure adherence to KYC, operational, compliance, and risk management guidelines.

* Monitor overdue accounts, follow up for pending interest, and support collection and NPA resolution.

* Build relationships with customers, connectors, and local business channels to generate new business.

* Handle customer escalations and ensure high standards of customer service and branch coordination.

* Monitor branch performance, maintain MIS/records, and provide regular business updates to management.

 Skills Requirements

* 3+ years of experience in Gold Loan, Retail Lending, Banking, NBFC, or Financial Services.

* Experience in Gold Loan sales, business sourcing, and portfolio management.

* Good understanding of Gold Loan processing, KYC, documentation, collections, and compliance.

* Knowledge of gold valuation/appraisal and ability to identify *low-carat or sub-standard gold* will be an added advantage.

* Strong team handling, customer relationship, communication, and business development* skills.

* Ability to manage branch-level targets and operational responsibilities.

Requirements

• Experience Level: Mid Level
• Experience Required: 3 - 5 years
• Employment Type: Full-Time
• Qualification: Graduation
• Skills: KYC & Documentation, Field Sales, Loan sales, gold loan, Sourcing, company compliance, Customer Engagement & Relationship Building, TEAM HANDLING