Job Description :

Enquiry Management : •Attend inbound customer enquiries and acknowledge enquiries received through various channels – emails, website, telephone, online platforms. •Attend to Inquiries from all trade portals. •Attend to all enquiries from dealers •Understand the requirements of customers. •Communicate with purchase/operations team to get the prices if required •Provide quotations •Follow up and solve all customer queries to get the orders Quotations Management : •Prepare quotations as requested on a timely basis •Follow up with customers if the quotations are received •Answer all queries of customers & close the orders Sales Order Processing : •Verifying the purchase order received from clients against negotiated quotation •Register the PO in system and allocate job number •Preparation of sales orders against the PO Dispatch Coordination : •Coordination with Operations team regarding the status of the dispatch •Keeping the client updated about the delivery schedule and delays if any and remaining in coordination with the client and delivery person until they receive the product Payments Follow up : •Following up with customers for recovery of funds •Coordinating with accounts department for resolving queries pertaining to recovery of funds •Ensuring funds are recovered as per schedule ERP Management : •Enquiry entry in the system •Sales Team visit entry in the system