Job Description :
Job Title: Lead – Tele Caller / Inside Sales
Location : Mumbai
Work Mode: 6 Days – Work from Office
CTC : 5–6 LPA (Gross)
Note : Maximum hike on fixed CTC is up to 20%. Additional performance-based incentives will be provided.
Interview Rounds: Telephonic → Virtual → Final Face-to-Face
Job Overview
We are looking for a dynamic and result-oriented Lead – Tele Caller / Inside Sales professional to spearhead our inside sales team in Mumbai. The ideal candidate will have 3–6 years of experience in inside sales, team leadership, and business development, with a strong ability to drive performance, build customer relationships, and optimize sales processes.
Key Responsibilities
1. Team Leadership & Management
Lead, mentor, and motivate a team of 5–12 tele callers.
Set clear performance targets and KPIs; monitor daily productivity.
Conduct regular coaching, training sessions, and performance reviews.
2. Sales Strategy & Execution
Develop and implement effective inside sales strategies to meet revenue goals.
Maintain a strong and consistent sales pipeline through outbound calls.
Handle customer inquiries, objections, and maintain accurate CRM entries.
3. Customer Relationship Management
Build long-term relationships with prospective and existing clients.
Understand customer needs and offer appropriate solutions to close deals.
Resolve customer queries professionally and within defined timelines.
4. Reporting & Analytics
Track, measure, and analyze key sales metrics to improve performance.
Prepare daily/weekly/monthly sales reports and dashboards for management.
Utilize CRM tools to manage customer interactions and sales workflow.
5. Process Improvement
Evaluate and optimize the sales process to boost efficiency and conversions.
Implement best practices and stay updated with industry trends.
Qualifications
Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
3–6 years of proven inside sales experience (preferably B2B).
Minimum 1 year of experience in a team lead or supervisory role.
Excellent communication, negotiation, and interpersonal skills.
Proficient in CRM systems and MS Office applications.
Strong analytical mindset with effective problem-solving abilities.
Ability to thrive in a fast-paced target-driven environment.